General Terms & Conditions
in concordance with art. 1341 of the Civil Code, which is applied for accommodation contracts between Hotel BAMBOO and guests or the ordering party.

Check-in
On the day of arrival the room is available from 3 pm.

Check-out
By 11 am on the day of departure.

Late check-out:
For a surcharge of 25 Euro per person you can use the room until 6 pm on the day of departure (if available); the afternoon cake is included.

Visitor's tax
The Visitor's tax of 2.00 Euro is charged per guest and night and has to be paid on-site. Children and teens under age 14 do not have to pay this tax.
The Visitor's Tax is due upon departure and will be stated separately on the bill.

Unused services
With package offer arrangements, not consumed meals and other unused services will not be deducted.

Cancellation policy
Cancellation has to occur in writing (e-mail).

Up to 14 days prior to the planned day of arrival the accommodation contract can be cancelled in writing without cancellation fees.
For cancellations from 14 days before arrival we charge 50% of the agreed booking total.
In case of no-show on the agreed date without prior cancellation through the guest or the ordering party, the entire agreed booking amount will be charged.
In case of early departure of the guest or the ordering party, the actual days used will be charged in full, the remaining days will be charged at 70% of the agreed rate.

The agreed rate is the rate for accommodation, board and other services booked.
If some of the booked beds are not filled or are cancelled, the percentage relates to the agreed rate of the non-occupied or cancelled beds only.

Deposit payment

To confirm your booking we require a deposit payment to our bank account or to be informed about your credit card details (number and expiry date).

Groups

A group is a group of people travelling together, which are considered a unit by the ordering party and the accommodation provider.

A group consists of a minimum of 20 persons. Up to 45 days prior to the agreed date of arrival, the ordering party will have to inform the accommodation about the number of guests in writing. If individual members of a group or the entire group is cancelled less than 30 days prior to the agreed date of arrival, the above cancellation policy will apply.